Frequently Asked Questions

Everything you need to know about your Clarks experience.

How do I determine my correct shoe size?

We provide a comprehensive size guide on every product page. For the most accurate fit, we recommend measuring your foot from heel to toe and referring to our UK, US, and EU conversion charts.

What is your return policy for online orders?

We offer a 28-day return window for all unworn items in their original packaging. You can return your order via mail using our prepaid label or at any participating Clarks retail store.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days and is free on orders over a certain threshold. Express shipping options are available at checkout for faster delivery.

Can I exchange an item for a different color or size?

Currently, we do not offer direct online exchanges. Please return the unwanted item for a refund and place a new order for the preferred size or color.

How should I care for my leather and suede Clarks shoes?

To maintain the quality of your footwear, we recommend using our specialized cleaning foams and protector sprays. Avoid direct heat sources when drying leather and use a suede brush to restore the nap of suede styles.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.